yuhu Privacy Policy

This page describes what we collect when you use yuhu and how we keep that data protected throughout your account lifetime. When you access our platform via Android, iOS browser, or desktop, we gather information necessary for account verification, payment processing, and fraud prevention. We undertake to encrypt all personal data, limit access to authorized personnel only, and never sell your information to third parties without your explicit consent.

Our privacy commitments are built into our daily operations. From the moment you register at yuhu, we apply KYC verification—collecting your name, date of birth, government ID number, and proof of address—to confirm your identity and eligibility. When you deposit via QRIS, e-wallet, mobile banking, or your bank's virtual account, we log that transaction securely. When you withdraw, we verify your destination matches your verified payment method. Every step is documented, encrypted, and protected under our standard security practices.

We recognize that your data is personal and sensitive. This policy explains exactly what we collect, why we collect it, how long we keep it, and what rights you have to access, correct, or request deletion of your information. We also cover how we handle cookies, third-party processors, and cross-border data transfers. If you have questions after reading this policy, contact our privacy team through your account dashboard or our published support channels.

What data we collect at yuhu

When you create a yuhu account, we collect identity information required for KYC verification: your full legal name, date of birth, government-issued ID number (such as your KTP), and proof of residential address (utility bill, rental agreement, or similar). This information is mandatory—without it, we cannot activate your account for depositing or wagering. We store this data securely on encrypted servers located in compliance with applicable data protection regulations.

When you deposit on yuhu, we collect payment method details: your bank account number or e-wallet ID, the amount deposited, the timestamp of the transaction, and the payment processor's confirmation reference. We use this information to confirm the deposit, credit your account balance, and maintain audit trails for financial compliance. We do not store your full bank password or e-wallet login credentials—we only store the account identifier necessary to process withdrawals to the same destination.

Account activity and gameplay data

We log every action on your yuhu account: each wager placed, each odds snapshot at the moment of bet, each game outcome, each settlement, and each withdrawal request. This activity log is stored indefinitely and is available to you anytime in your account history. We use this data to settle disputes, investigate fraud, and ensure transparency—you can review your complete betting history from your first day on yuhu.

When you use our platform, we also collect technical data: your device type (Android, iOS, or desktop), your IP address, approximate location based on IP geolocation, browser type, and pages or games you accessed. We use this information to optimize our service performance, diagnose technical issues, and detect suspicious login attempts from unusual locations. If we detect a login from an IP address you have never used before—for example, a sudden access from Jakarta when your account typically logs in from Surabaya—we may flag it as a security concern and require re-authentication.

Cookies and tracking

We use cookies on yuhu to maintain your login session, remember your preferences (language, odds format, notification settings), and measure how you navigate our platform. These cookies are stored on your device and are read by our servers when you visit yuhu. We use first-party cookies—set by yuhu itself—and we do not use third-party advertising cookies that track you across other websites. You can disable cookies in your browser settings; however, disabling them may impair your ability to log in or use certain features on yuhu.

How we use and protect your data on yuhu

We use your personal data only for purposes directly related to providing our platform: account verification, payment processing, fraud prevention, legal compliance, and customer support. We do not use your data for marketing purposes without your explicit opt-in consent. We do not sell your personal information to third parties. We share payment information only with your chosen payment processor (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or your bank) solely to complete your specific deposit or withdrawal request.

Our servers may sit outside your jurisdiction—we may store data on servers in other regions for redundancy, disaster recovery, and platform reliability. However, all data remains encrypted in transit and at rest. We employ industry-standard encryption (TLS for data in transit, AES-256 for data at rest), regular security audits, and access controls restricting employee access to authorized personnel only. We monitor our systems 24/7 for unauthorized access attempts and intrusions.

Your rights on yuhu

You have the right to access all personal data we hold about you. Submit a data access request through your account dashboard or by contacting our privacy team, and we will provide a complete export of your information within a reasonable timeframe. You have the right to request correction of inaccurate data—if your name is misspelled in our records, contact us and we will update it immediately. You have the right to request deletion of non-essential data, subject to legal retention requirements (for example, we may retain transaction records for compliance purposes even after you request deletion).

If you wish to close your yuhu account entirely, we will deactivate it and mark it as deleted in our systems. However, we retain certain data—such as KYC information and payment transaction records—as required by financial and anti-money-laundering regulations. These retention windows vary by data type and jurisdiction but typically span 5–7 years. We will never use retained data for any purpose except legal compliance or investigation of fraud.

At yuhu, your privacy is not a secondary concern—it is embedded into how we design, operate, and audit our platform every day.

Data breach response

If we discover that your personal data has been compromised due to a security breach, we will notify you without unreasonable delay. Our notification will include details of what data was affected, what steps we have taken to contain the breach, and what actions you should consider (such as changing your password). We maintain cyber insurance and work with security specialists to investigate and remediate any incidents. We report all security incidents to relevant regulatory authorities as required by law.

Third-party processors and international transfers

We engage third-party service providers to assist with hosting, payment processing, email delivery, and customer support. These processors are contractually bound to protect your data with the same security standards we employ. When data crosses international borders—for example, when we transfer data to servers in another country for backup—we ensure such transfers comply with applicable data protection laws. We do not transfer data to jurisdictions with weaker privacy protections unless legally required or with appropriate safeguards in place.

Our customer support team may access your account and communication history to resolve issues and answer questions. All support staff are trained in data privacy and bound by confidentiality agreements. If you contact us with a sensitive inquiry, you can request that your communication be handled by management rather than standard support staff.

Policy updates and contact

We may update this privacy policy from time to time to reflect changes in our practices or applicable law. When we make material changes, we will notify you via email or through a prominent announcement on yuhu. Your continued use of yuhu after such changes constitutes your acceptance of the updated policy. If you have questions about this privacy policy, wish to exercise your rights, or suspect a privacy violation, contact our privacy team via the help form in your account dashboard. We respond to privacy inquiries within 5–10 business days. For urgent privacy concerns, request priority escalation and we will connect you with our management team within 24 hours.